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FAQ

Shipping Methods

 

How do you ship & what is the price?

Shipping costs vary depending on your exact location and shipping option

 Why didn't my shipment come in one package?

We ship your orders from various international warehouses. (USA, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for you to get them faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they are on the way. Therefore, the partial shipment can be applied could be applied to customer's' order but have no fear we will make sure you get your full order!

 Where do you ship?

We provide international shipping. However, due to the security reasons, we can't deliver a shipment to the military area.

 

How do you ship?

 

 We ship orders overseas by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving at your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country. 

Shipping Times

 How long will my order take to be delivered?

The shipping time will depend on your exact location. However it usually takes only 10-21 business days for shipping to the US and 15-24 business days for international shipping. Due to the global pandemic these shipping times can be delayed depending on if your area is affected!

 How can I track my order?

We will send you the tracking code of your orders to the email that you entered when placing your order. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

 When will my tracking information appear?

 You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment has left the fulfillment center. 

 

Why can't I track my order on your website?

 

Please note that the tracking information will be displayed after 2-5 days after being updated. 

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find information about your package, please track again later.
 

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather, incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped. 

Why do I have an extra fee for my shipping company?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address if in a remote area. In this case, please kindly pay them the required fee to receive your order.

Payment

How can I pay for an order?

We offer safe shopping and accept payment via PayPal, Credit Card, Debit Card, or VISA. So you can choose the most suitable one for you. All products are listed in US dollar, our system will automatically exchange your currency to make it easy for you when placing an order. 

 

Which currency are you using on the website?

 

Our products are listed in US dollar. But our system will automatically convert it for you, don't worry!

Orders

 

How to place an order

 First of all, visit our store at www.overstocktogo.com

Choose products that your love then click BUY IT NOW!

Then fill in your information and pay!

That's it! Very easy.

 

Customer Support

What if I have a question that is not listed on here?

If you have a question that isn't listed here, please send us an email at info@overstocktogo.com and one of our friendly customer support representatives will get back to you within 24 hours.